TERMS OF SERVICE

 All visitors to the Website should read carefully the statements, terms etc. on the Website, and abide by the Internet laws and regulations. 

Select where you are returning from:

  • US/UK (Domestic) 
  • NON-US/UK (International)

  • XIDUSTORE online returns portal can only be used to return items purchased online at https://xidustore.com. 
  • All returns will be refunded via Paypal after receipting of the goods without any damage. 
  • You will be responsible for covering the shipping costs to return your item(s). 
  • XIDUSTORE allows consumers to apply for a return within 14 days (14 days or more) after signing the item.
  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unaffected and have the original label attached. 
  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center. 
  • XIDUSTORE is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

  • XIDUSTORE online returns portal can only be used to return items purchased online at https://xidustore.com. 
  • All returns will be refunded via Paypal after receipting of the goods without any damage. 
  • You will be responsible for covering the shipping costs to return your item(s).
  • XIDUSTORE allows consumers to apply for a return within 14 days (14 days or more) after signing the item.
  •  Items must be sent back within 30 days of the delivery date. 
  • Items must be unaffected and have the original label attached. 
  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center. 
  • XIDUSTORE is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

We appreciate our entire #XIDUFam around the globe for purchasing with us! 
Should you choose to return, XIDUSTORE does not provide pre-paid return labels and you will be responsible for covering the shipping costs. please follow the instructions below to return in accordance with our full Online Returns Policy. 
To return by mail - Use your packing slip OR return form to return by mail using the carrier of your choice. You may print a return form and include this with the item(s) you would like to return. Your return form must be accurately filled out and include your order number to ensure immediate processing. 
Mail your return items to our US/UK Amazon Returns Department at the address stated below: 
US Amazon Returns Department Address 
Consignee: USGRS H5ZM258 
Address:5610 Grace Pl GRS H5ZM258 
State/Prov:California 
Country: United States of America 
ZipCode:90022 
TEL:001-3235970311 
UK Amazon Returns Department Address 
Consignee: UKGRS H5ZM258 
Address: Leicester Commercial Park Unit 1, Dorsey Way, Enderby GRS H5ZM258 
State/Prov: Leicester 
Country: United Kingdom of Great Britain and Northern Ireland 
ZipCode:LE19 4DB 
TEL:01582-477267 
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, All returns will be refunded via Paypal. 
Helpful Hint: XIDUSTORE is not responsible for returns until they reach our US/UK Amazon Returns Department. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. 

Return & Refund Policy

WHAT IS YOUR RETURNS POLICY?

  • XIDUSTORE online returns portal can only be used to return items purchased online at https://xidustore.com. 
  • All returns will be refunded via Paypal after receipting of the goods without any damage. 
  • You will be responsible for covering the shipping costs to return your item(s). 
  • XIDUSTORE allows consumers to apply for a return within 14 days (14 days or more) after signing the item.
  • Items must be sent back within 30 days of the delivery date.
  • Items must be unaffected and have the original label attached. 
  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center. 
  • XIDUSTORE is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

CAN I USE THE RETURNS PORTAL IF I AM INTERNATIONAL?

If you are an international customer and would like information on how to return your items back to XIDUSTORE, please check NON-US/UK (International) return policy's information as above.

HOW CAN I GET MY REFUND?

All returns will be refunded via Paypal after receipting of the goods without any damage. 

MY PACKAGE IS BEING RETURNED TO XIDUSTORE, WHAT DO I DO NOW?

If your package does not successfully deliver and is sent back to XIDUSTORE, it is typically due to insufficient address information. Your package will be returned by Amazon. This can happen if: 

The shipping address does not exist 
The shipping address is misspelled 
The shipping address is missing information (i.e. apt/bldg/suite number) 
The carrier is unable to safely deliver the package 

In any of the above cases, you will need to re-examine and correct your shipping information and re-deliver it to our designated shipping location. In addition, the logistics costs will be borne by you.

Can I change my product after receiving the goods?

After receiving the goods inspection without any damage, XIDUSTORE can support the replacement of the goods. In addition, the logistics costs are borne by the customer. If the price of the replaced goods is different from the price of the originally purchased goods, the customer must pay the relevant fees.